That moment when ...

[dizzojay]

... you're sitting in a customer service training session thinking about chapter 6 of your current fic in progress, and the facilitator plays audio files of four examples of really bad customer service and asks delegates to critique them.  Then she plays the fifth and looks directly at you.

It's scripted, you say.  The receptionist says all the right things but it sounds false and over the top; sacharrine, insincere.  You kind of expected her to round it off by saying 'have a nice day'.

Apparently, this was supposed to be the example of really good customer service!



Ooops!

Comments

[amberdreams.livejournal.com]

heh...but you'd have said the same thing, even if you hadn't been distracted by fic, wouldn't you? We just aren't comfortable with all that OTT niceness, are we!

[dizzojay.livejournal.com]

Nope, and this really was OTT!

[big-heart-june.livejournal.com]

Ohgod *grins* GREAT choice of gif, btw! :DD

[dizzojay.livejournal.com]

Sums it up perfectly, really :)

[siennavie.livejournal.com]

If you were thinking it, I'm sure half the room was thinking it :)

[dizzojay.livejournal.com]

They were, a lot of people agreed with me - I don;'t think trainer lady was very impressed at our near-mutiny :)

[deceptivemirror.livejournal.com]

I'd rather have someone bungle a few words but genuinely try to help me than someone who's exceedingly pleasant but useless.

[dizzojay.livejournal.com]

Oh totally!

[kinkthatwinked.livejournal.com]

Score one for blunt honesty! XD

And now I just want you to tell me what's really going on with Jensen in that GIF. Anything that makes this usually composed fellow just lose it for a minute had to be pretty good.

[dizzojay.livejournal.com]

I would love to know - it could be the colour settings on my screen, but he actually looks as if he's blushing!!! :)

[milly-gal.livejournal.com]

*Giggles* The scripted talk is a nightmare, I refuse to do it at BP lol!

[dizzojay.livejournal.com]

It sounds awful, and no-one actually appreciates it. We all know that when someone is forced to say 'have a nice day' they don't give a toss whether you have a nice day or not!

[milly-gal.livejournal.com]

I like to say, "Safe drive" or something along those lines, I mean I work in a garage for god sake, makes more sense, lol.